Frequently Asked Questions

Warranty:

Yes. This mirror includes an extended 5-Year Limited Warranty.

To break this into simple terms, this will protect you against defects in materials or workmanship under ordinary use for 5 years from the date of purchase. Etoile Collective will also cover any and all shipping costs involved in getting a replacement to you / returning the faulty piece. No ifs or buts - we'll make things right babe.

Damage during transit? We'll also protect you against that risk too. If your Vanity Mirror is damaged during transit, again, it's on us and we will get a replacement to you. Although, don't worry - we invest in thick cardboard packaging, high quality and environmentally friend EPE foam and steel corner protectors to prevent anything from happening in the first place. 

Safety:

This product complies with Australian and New Zealand safety standards: AS/NZS IEC 61347.2.13:2013 and AS/NZS 61347.1:2016.

Yes, one of the main differences between the Crystal PRO and Crystal Classic Vanity Mirror is that the PRO version is 3x brighter which makes it as bright as our Hollywood Mirrors. Its Lumen count is 8600.

The Crystal Full-Length Mirror uses an LED strip with a life of 50,000 hours. It is very rare for these lights to stop working prior to that. However, when they stop, it is possible to have these replaced.

If your mirror stops working within the 3-year limited warranty period, we will replace these for you. Outside of the warranty period, you may purchase replacement LED strips. We recommend hiring a qualified electrician to assist with repairing the light.

Unfortunately we do not ship vanity mirrors or tables outside of Australia. This is due to safety regulations and different electrical standards.

123 Reviews

5.0
Rated 5.0 out of 5 stars
123 Reviews

5.0 of 5 Stars

98%would recommend these products
Total 5 star reviews: 121 Total 4 star reviews: 0 Total 3 star reviews: 1 Total 2 star reviews: 1 Total 1 star reviews: 0
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123 reviews
  • Brittany S.
    Verified Buyer
    Rated 5 out of 5 stars
    7/3/24
    Crystal PRO Vanity Mirror Tall
    Reviewing
    Crystal PRO Vanity Mirror Tall
    Amazing Mirror

    I absolutely love my mirror! Even brighter than I expected and love listening to music while getting ready. Could not be happier with my purchase.

  • Naomi
    Rated 2 out of 5 stars
    3/4/24
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    2 Stars

    Bluetooth isn’t working

  • chloe t.
    Verified Buyer
    Rated 5 out of 5 stars
    2/7/24
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    Crystal pro

    Amazing quality, 10/10 mirror

    Age Range 18 - 24
    I use this product in my Vanity table
  • Kira
    Verified Reviewer
    Rated 5 out of 5 stars
    11/7/22
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    My birthday present

    It almost lights up my whole room! It's much bigger than I was expecting (in a good way) 😜.

    The speaker's are really decent quality for a mirror 😁

    Now I just need a new table and storage 😁

    Age Range 25 - 34
    I use this product in my Small beauty nook
  • Cindy K.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    7/9/22
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    Dream Mirror

    I love this mirror so much! Getting ready has never been so fun!

  • Colleen A.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    7/7/22
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    Wowser! What a magnificent mirror

    Love the dimming function, Bluetooth and the overall look

  • Tiffany C.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    5/20/22
    Crystal PRO Vanity Mirror Tall
    Reviewing
    Crystal PRO Vanity Mirror Tall
    No regrets at all

    I reckon the quality is the best in the market, I’ve been looking for this type of mirror half year, after compared it with many other brands and the bulb type, and finally bought it, the touch key are very sensitive, the light could be really bright, elegant look match with my dressing table perfectly.

  • Caroline P.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    2/5/22
    Crystal PRO Vanity Mirror Tall
    Reviewing
    Crystal PRO Vanity Mirror Tall
    Amazing mirror

    I love this mirror. It sits perfectly on my vanity table. The Bluetooth is surprisingly really loud which is great and the different brightness settings is amazing. Love love love my glam area now

  • Ashleigh M.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    12/29/21
    Crystal PRO Vanity Mirror Tall
    Reviewing
    Crystal PRO Vanity Mirror Tall
    The queen of all makeup mirrors!!!

    I finally gave into temptation and purchased this mirror. It has elevated the glam-factor of my room. It is sooooo pretty and I love the sparkle finish of the light strip. I love the strength of the light (brighter than you'll ever need) and that you can choose 3x colour temperatures. It is so easy to use, the best makeup lighting and so gorgeous! The speed of delivery and packaging were both excellent. Only needed to screw the base on and I was ready to go. Thank you Etoile for another quality product!

  • tayla r.
    Flag of Australia
    Verified Buyer
    Rated 5 out of 5 stars
    11/28/21
    Crystal PRO Vanity Mirror
    Reviewing
    Crystal PRO Vanity Mirror
    So many compliments

    My customers are loving this mirror and I’m obsessed !! Love the different colour options too !

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